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NESTLAB

Privacy Policy

This Privacy Policy explains how Nestlab Indonesia ("Nestlab") collects, uses, and protects your personal data when you use nestlab.id.

1. Data We Collect

We collect the data you provide when creating an account or placing an order, namely:

  • Name, email address, and phone/WhatsApp number,
  • Shipping address,
  • Order details, and
  • Payment data processed directly by Xendit — we do not store your card number or payment credentials.

2. How We Use It

We use your data to process and ship orders, provide customer service, manage your account, and meet legal obligations and fraud prevention.

3. Sharing With Third Parties

We share data only as needed with service providers that help us fulfil orders:

  • Xendit — to process payments,
  • Biteship and courier partners — to deliver orders to your address.

4. Cookies & Accounts

We use cookies and similar technologies for login authentication, session management, and storing your preferences so the site works properly.

We do not sell your personal data to anyone.

5. Storage & Security

We retain your data for as long as needed for the purposes above or as required by law, and apply reasonable security measures to protect it.

6. Your Rights

You have the right to access, update, or request deletion of your personal data. To make a request, contact us using the details below.

7. Consent & Changes

By using the site and making a payment, you consent to the collection and use of data as described here. We may update this policy; the latest version is always on this page with the update date shown above.

8. Contact

For privacy questions or data requests, contact [email protected] or WhatsApp +62 851-9955-9956.

Last updated: June 2026